FAQs - Men's Ivy Style

FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

What is your return policy?
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the merchandise within 30 days of the original purchase for an exchange or refund to the original form of payment. All returns must be accompanied by the original receipt and must be in original condition with all tags attached. Returns made after 30 days will be issued a merchandise credit.

Do you offer international shipping?
We currently ship to a variety of international destinations. For more details, please refer to the shipping information section.

How can I track my order?
Once your order has shipped, you will receive a confirmation email with your tracking number and a link to track your package.

How do I know if an item is in stock online?
All items displayed on our website are available for purchase. If an item is out of stock, it will be marked as “SOLD OUT” and will be removed from the site.

What payment methods do you accept?
We accept all major credit cards, including American Express, Visa, MasterCard, and Discover. We also accept payment via PayPal.

Do you offer gift cards?
Yes, we offer electronic gift cards which can be delivered via email or printed at home. Physical gift cards are also available for purchase.

How do I care for my garment?
Care instructions are located on the interior label of each garment. We recommend following these instructions closely to maintain the quality and longevity of your purchase.

SHIPPING

What are your shipping options and costs?
We offer a range of shipping options, including standard and express delivery. Shipping costs are calculated based on the delivery destination and the selected service level.

How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected at checkout. You will receive an estimated delivery date during the checkout process.

Do you ship to P.O. boxes?
We are unable to ship to P.O. boxes. A valid street address is required for all deliveries.

I entered an incorrect shipping address. What can I do?
Please contact us immediately if you have entered an incorrect address. We will do our best to update the information before your order ships.

ORDERS

How do I place an order?
Select the items you wish to purchase and add them to your shopping bag. When you are ready to complete your purchase, proceed to checkout and follow the prompts to enter your shipping and payment information.

Can I modify or cancel my order after it has been placed?
We process orders very quickly to ensure prompt delivery. Therefore, we are unable to modify or cancel an order once it has been placed.

Why did I only receive part of my order?
If your order contains multiple items, they may be shipped from different locations and arrive in separate packages. You will receive a separate shipping confirmation email for each shipment.

The item I want is sold out. Will it be restocked?
We regularly restock our best-selling items, but we cannot guarantee if or when a specific sold-out item will be available again.

SIZE & FIT

Where can I find size charts?
Size charts are available on individual product pages to help you determine the best fit.

What is your fit philosophy?
Our clothing is designed with specific fits to flatter different body types. Common fits include Classic, Slim, and Contemporary. Product descriptions will specify the fit of each garment.

PRODUCT INFORMATION

Are your products authentic?
We guarantee that all products are 100% authentic and of the highest quality.

Where are your products made?
Our products are sourced from various regions around the world known for their expertise in fabric and garment construction, including Italy, England, and the United States.

WEBSITE & TECHNOLOGY

Why is my discount code not working?
Please ensure that you have entered the code correctly and that it is applied before you complete your order. Also, check the terms and conditions of the promotion, as some exclusions may apply.

How do I create an account?
You can create an account during the checkout process by selecting the option to save your information for future purchases.

I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page and follow the instructions to reset your password via email.